We aim to despatch your goods within 2 days of receiving your order however for standard delivery we would advise that you allow 3-5 working days from date of order. Most packages are sent out using Royal Mail however sometimes, usually due to weight or contents, we will use a courier. We always e-mail you to let you know when your order has been despatched and we will advise you then of the carrier used and of any relevant tracking references.
We can usually arrange for your goods to be delivered on the next working day if you chose express delivery and place your order before 1pm. If you need your order for the next working day we would advise that you ring us to confirm this will be OK before placing your order on-line.
|Delivery Option||England, Wales, Scottish Lowlands||Scottish Highlands|
There is no available next day delivery service for the following postcodes. In some cases there may also be a higher delivery charge. We will advise you if additional costs apply.
FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51 & 55-56, KA27, KA28, KW1-3, 5-14 & 15-17, PA20-48 & 60-78, PH18-26 & 30-44, ZE1-3
Please ensure that you provide us with the correct delivery information as we cannot be held responsible for delays where deliveries have been sent to an incorrect address due to us being provided with incorrect or incomplete information.
We try to ensure that deliveries are made within the required timescales. When orders are despatched on a guaranteed next day delivery service.
Deliveries outside of the UK
We are happy to despatch small orders which weigh less than 2kg to addresses outside of the UK however please contact us for prices and timescales. Packages will be sent by Royal Mail Airmail and any timescales quoted are approximate.
If you have a problem with your order please call us as we may be able to help you find a solution. If you need to return your order, or part of your order, for any reason we would recommend that you either call or email us to advise that you will be returning it. It is advisable to return the items using either a recorded delivery service or obtaining a proof of postage and please ensure that you include your order number with the goods to ensure that we can associate your package with your order details.
Faulty item – If you believe your item to be faulty then return as normal and we will test the item on receipt. If we find it to be faulty we will either replace or refund the item as you require and refund your return postage. If you want us to despatch a replacement straight away we can do that but will require payment and will issue you with a refund when the original item is received back.
Incorrect Item – If we have sent you an incorrect item (sorry) please return this to us and we will send out the correct item on receipt and refund your return postage. If you need the item in a hurry then we will resend another to you straight away but will require payment. We will then process the refund on receipt of the incorrect item.
No Longer Required – If you change your mind about an item then you can return it to us within 7 days for a refund. The item(s) must be in their original packaging, unopened and in a re-sellable condition. However this does not apply to any personalised or made-to-order items such as custom printed balloons, printed ribbon and hand-made bows. We also cannot accept cancellations on these items after they have been processed.